Last Updated: 25/05/2025

Welcome to Sentinelsvinyl Shipping Policy! We’ve created this guide to give you comprehensive and simple details about how we handle and ship your comfort chair orders. Our goal is to guarantee a smooth, transparent, and satisfying experience from the moment you purchase to the time you receive your delivery.

1. Shipping Coverage and Restrictions

1.1 Areas We Serve
We are proud to ship to all 50 states within the United States.

1.2 Shipping Restrictions
At this time, we do not offer international shipping. We also do not ship to U.S. territories, APO/FPO addresses, or P.O. boxes.

2. Shipping Costs

2.1 Free Shipping Offer
We offer free standard shipping on all orders, regardless of order value or destination within the contiguous United States.

2.2 No Hidden Fees
The price you see at checkout is the price you pay. No additional shipping fees or sales tax will be added.

3. Shipping Methods and Timeframes

3.1 Shipping Carrier
We partner with FedEx for all shipments. Their reliable network ensures safe delivery of your comfort chair.

3.2 Shipping Process

  • Order Processing and Handling: 1–2 business days. We carefully prepare and package each chair to protect it in transit.
  • Transit Time: Once handed off to FedEx, delivery typically takes 3–7 business days.

3.3 Total Delivery Timeframe
Expect delivery within 4–9 business days from the date of purchase.

3.4 Business Days Defined
Business days are Monday through Friday, excluding U.S. federal holidays. Orders placed on weekends or holidays will begin processing on the next business day.

4. Order Tracking

4.1 Tracking Information
Once your order ships, you’ll receive a confirmation email containing:

  • Your FedEx tracking number
  • A link to track your package on FedEx.com
  • Estimated delivery date

4.2 How to Track Your Order

  • Click the tracking link in your shipping confirmation email
  • Visit our Order Tracking page and enter your order number and email address

5. Delivery Details

5.1 Standard Delivery
For most chairs, FedEx delivers to your address without requiring a signature.

5.2 Large Item Delivery
If your chair requires special handling:

  • FedEx may contact you to schedule a delivery appointment
  • A signature may be required upon delivery
  • Please ensure someone is available to receive and inspect the item

5.3 Failed Delivery Attempts
If you’re unavailable:

  • FedEx will leave a delivery attempt notice
  • Up to three delivery attempts will be made
  • After the third attempt, the package may be held at a local FedEx facility for pickup

6. Order Changes and Cancellations

6.1 Modifying an Order
To change an order that hasn’t shipped:

  • Contact Customer Service immediately
  • Provide your order number and desired changes
    We’ll do our best to accommodate your request.

6.2 Cancelling an Order
Orders can be canceled if they haven’t shipped. Once shipped, please refer to our Return & Refund Policy.

7. Shipping Issues

7.1 Lost Packages
If tracking hasn’t updated in 5 business days:

  • Contact Customer Service
  • We’ll initiate a trace with FedEx
  • If the package is lost, we’ll send a replacement at no cost

7.2 Damaged Packages
If your package arrives damaged:

  • Refuse delivery if possible and note the damage
  • If already accepted, contact us within 48 hours of delivery
    We’ll arrange return of the damaged item and send a replacement.

7.3 Incorrect or Missing Items
If you receive the wrong item or something’s missing:

  • Contact Customer Service within 7 days of delivery
  • We’ll arrange return of the incorrect item (if applicable)
  • We’ll send the correct item or missing pieces at no extra cost

8. Environmental Commitment

We’re committed to reducing our environmental impact:

  • Using recyclable packaging materials whenever possible
  • Optimizing shipping routes to reduce carbon emissions
  • Continuously exploring more sustainable shipping practices

9. Customer Service and Contact Information

For any questions or concerns about your shipment, please contact our dedicated team:

  1. Business Name: SentinelsvinylService Email: support@sentinelsvinyl.comService Phone: +1 (818) 967-1722

    Hours: Monday to Friday, 9 AM to 5 PM PST

    Business Address: 2955 East Hillcrest Drive, Ste 120, Thousand Oaks, California 91362, United States

For more information on our practices, please refer to:

11. Policy Updates

This shipping policy may be updated. Any changes will be posted on this page with the revision date. We encourage you to review this policy periodically.

Last Updated: 25/09/2024

Thank you for choosing Sentinelsvinyl for your comfort chair needs. We appreciate your business and are committed to providing the best possible shopping and shipping experience.